FAST - Dispatch and Delivery

We dispatch orders every day of the week to Australia, New Zealand and the rest of the world so that your order arrives FAST! 

Australia

We offer two choices at Checkout

  1. Free Freight using Post/Couriers Track & Trace
  2. Fast Service  [ AUSRETAILER ] using  DHL Express $35


We pay GST in Australia on orders under $1000  so there is no hold up at Customs.


Please note if you give us a PO Box address we will use Post Couriers which include  Auspost & NZ  post. Expect  7 to 10  DAYS delivery. [ Note that Express shipping not available for P.O.Boxes ]

International

  • Free international freight using postal service
  • Fast Service DHL Express service to the world   $55

Please note if you give us a PO Box address we will use Post Couriers

 

New Zealand

  • Free freight using NZ post  track and trace couriers

 New Zealand all orders are GST Inclusive.

What countries do you ship to?

New Zealand, Australia, Singapore, Canada, USA, Hong Kong and UK -Internationally.


Delivery Times

Q. Can I track my order?

A. Yes, We use DHL courier's who use a Fast Track and Trace system. If there is ever an issue we will let you know if we anticipate any delays. We will send you a tracking number once its generated through the selected service you nominate at check out

How long will my order take to arrive?

 

DHL Fast  Deliveries

  • Australia average 2-5 days, Major Cities 2 -4, Australia Rural - Add extra 2 -3 days

  • USA & Canada - Deliveries: 5-7 days

  • World Deliveries:   5-10 days

 

Free Freight using Post/Couriers Track & Trace

  • Australia 7-10 working days, Australia Rural - Add extra 2 -3 days

  • USA Deliveries: 10 to 14 working  days

  • World Deliveries:  10  to 14 working days

New Zealand

  • 2-5 days using NZ Post Track & Trace

 

Q. What if I am not home when my order is delivered?

When you order from us we will provide you with a tracking number when we dispatch your order. So you can track it throughout the process. What normally happens when you are not home, is that the courier or delivery person will leave a post card, to tell you they tried to deliver your order. In New Zealand, you can plug that code into their website and track. In Australia you can visit https://auspost.com.au for P.O.Box deliveries or DHL tracking and enter the tracking number we give you when we dispatch your order, via email. In other countries use the tracking number provided.

We have a product in our website called gift wrapping. Simply add it to your cart just like a product.

Dispatch:

Q. How do you pack my order so it arrives safely?

A. All products are packaged in a box and bubble wrapped for extra protection. All barometers and combined instruments are packaged separately. Orders are packaged in a neutral coloured, fully recyclable cardboard box Consisting of a least 60% recycled paper. Here is cam with an example of the packaging so you can see how well protected these items are in transit. 

Q. When will my order be dispatched?

!. We ship all our product on the same day as order where ever possible on weekdays. We do not dispatch orders on the weekends. All delivery times mentioned are in business days. If you place your order on a public holiday, your order will be dispatched on the next business day.

Q. How do I get free gift wrapping?

We have a product in our website called gift wrapping. Simply add it to your cart just like a product.

 

Track & Trace:

Q. How do I track my order?

We ship all our product on the same day as order where ever possible on weekdays. We do not dispatch orders on the weekends.

We will send you a tracking number once its generated through the selected service you nominate at check out

All delivery times mentioned are in business days. If you place your order on a public holiday, your order will be dispatched on the next business day

 

Warranties and Returns

Q. What is your returns Returns/Exchanges Policy?

Returns are accepted within 30 days of delivery. Goods must be returned in original packaging and they must be in an unused condition. Any postage charges are the responsibility of the customer. To process a return, please contact a customer service representative on our toll-free number: 0064 3 388 1109.

Q. Do your products have warranties?

Warranty claims are handled directly by the Cameron here at BarometersandClocks, we will do our utmost to ensure that warranty claims are handled in a satisfactory and timely man. Simply get in touch with your order number and contact details so we can organise this with you. Returns & Courier Address: 117 Conway st, Somerfield, Christchurch, 8024, New Zealand.

Q. How do warranties work for overseas customers?

It is really easy. Just get in touch with us and we will guide you through the process.

Q. What if my order becomes damaged in the mail?

Occasionally, goods may be damaged during delivery. If goods arrive damaged, please contact one of our customer service representatives on 0800 693583. We will issue you with a return authorisation and provide a reply paid address so the goods can be returned. The goods are then inspected and a replacement order is sent back to you.

 

Payment and Currencies

Q. What merchant facilities do you use?

You can make payment using Shopify payments,  After pay , Paypal  & Google Pay, Apple Pay, Stripe at our check out

What currency will my order be charged in?

Your order will be charged in the currency you check out in. Our website automatically picks up the currency you shop in based on your IP address and location. It can be changed using the drop down in the navigation on the website. You may notice your order notification emails come through in New Zealand Dollars, this is because it is the currency our retail store in New Zealand uses. DON'T WORRY this is not a reflection of the currency you were charged in.

What currency will I pay in?

You will pay and be charged in your local currency. You can use the currency convert drop down at the top of the website to change to your preferred currency.

Customer Service

If you are at all worried please do not hesitate to contact Cameron on:

sales@barometersandclocks.com

AUS 1800 136886

NZ 0800 693583

INT +64 3 3381109