We dispatch orders daily from our Christchurch, New Zealand warehouse, directly to Australia, New Zealand, Singapore, UAE and the United States. (if you are outside of that area contact us and let us know and we can price delivery for you)
All items are in stock unless otherwise noted and are shipped directly by us — no drop-shipping, for faster, more reliable service.
Shipping to Australia
We offer two delivery options for Australian customers:
Free Freight
- Shipped via Australia Post or tracked courier service
- Delivery timeframe: 7–10 business days
- Orders under $100 NZD sent via standard post
DHL Express (Recommended)
- 2–4 business days delivery
- Flat rate: $12.90 NZD (discounted from $38 NZD)
- Eco-friendly shipping through DHL’s GoGreen initiative
Important Notes:
Important Notes:
- DHL Express cannot deliver to PO Boxes. These addresses will be serviced by Australia Post.
- Rural areas may experience an additional 2 to 3 days for express deliveries.
Shipping Within New Zealand
Free Nationwide Freight
Shipping to the United States
Free International freight
- Sent via reliable standard postal service
- Typical delivery time: 7–14 business days
DHL Express
Please note:
- DHL Express cannot deliver to PO Boxes. In these cases, standard postal couriers will be used.
Tariffs & Customs Duties (USA Only)
- Shipments to the United States may incur a tariff of around 15%, plus any applicable duties and taxes.
- As the receiver, you’ll be contacted by U.S. Customs to pay these charges once your parcel clears inspection.
- If payment is refused and the parcel is returned or destroyed, these costs will be charged to the buyer.
- We hope these temporary charges ease soon, but please be aware to avoid any delays or unexpected costs.
Shipping to Singapore
Send using DHL Express (Recommended)
- Fast, secure delivery in 3–5 business days.
- Flat rate: $40 NZD
- DHL will contact you about any duties or taxes that need to be paid when you import this product into the country.
- Singapore applies 9% GST to most imported goods, collected at import.
Please Note:
- DHL Express cannot deliver to PO Boxes,PO Box orders will be sent via standard post.
Customer Service
If you have any concerns or need assistance, please do not hesitate to contact us:
Phone:
- Australia: 1800 136 886
- New Zealand: 0800 693 583
- Sinagpore, USA & International: +64 3 338 1109
